Last Updated: April 9, 2025
Introduction
Welcome to the privacy policy of Zhejiang Twings Supply Chain Co., Ltd. (“Twings,” “we,” “us,” or “our”). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://twingsupply.net (the “Website”), including any other media form, media channel, mobile website, or mobile application related or connected to the Website.
We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register on our Website
- Submit inquiries about our services
- Request freight forwarding quotes
- Sign up for our newsletter
- Fill out any forms on our Website
- Engage with us via email, phone, or social media
The personal information we may collect includes:
- Personal identifiers: Name, email address, postal address, phone number
- Business information: Company name, job title, industry
- Shipping information: Origin, destination, cargo details, schedule preferences
- Account information: Username, password (encrypted)
- Communication records: Emails, customer service interactions, call recordings
- Technical information: IP address, browser type, operating system, device information
Information Automatically Collected
When you visit our Website, our servers may automatically log the standard data provided by your web browser. This data may include:
- Device information: Type of device, operating system, and browser information
- Log information: IP address, access times, pages viewed
- Location information: General geographic location based on IP address
- Cookie data: Information stored in cookies placed on your device
Use of Cookies
Our Website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our Website. We use cookies to:
- Remember your preferences and settings
- Understand how visitors interact with our Website
- Analyze Website traffic and performance
- Improve our services and Website functionality
You can control cookies through your browser settings and may disable cookies at any time. However, disabling cookies may limit your ability to use certain features of our Website.
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and fulfilling freight forwarding requests
- Communicating with you about our services, promotions, and updates
- Responding to your inquiries and providing customer support
- Sending you newsletters, marketing communications, or other information that may be of interest to you
- Protecting the security and integrity of our Website and business
- Complying with legal obligations and resolving disputes
- Analyzing usage patterns and trends to enhance user experience
Legal Basis for Processing Personal Information
We process your personal information based on:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests, which include improving our services, preventing fraud, and ensuring the security of our Website
Disclosure of Your Information
We may share your personal information with:
- Service providers: Companies that assist us in providing services, such as website hosting, data analysis, payment processing, order fulfillment, customer service, and marketing assistance.
- Business partners: Agents, carriers, customs brokers, and other logistics partners necessary to provide our freight forwarding services.
- Legal requirements: Government authorities, law enforcement, and other third parties when required by law, to protect our rights, or in connection with a sale, merger, or acquisition of our business.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
International Data Transfers
As a global freight forwarding company operating from China with business across multiple regions, we may transfer your personal information to countries outside your country of residence. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise any of these rights, please contact us using the details provided below.
Children’s Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to Our Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Zhejiang Twings Supply Chain Co., Ltd.
Email: [insert contact email]
Phone: [insert contact phone]
Address: [insert company address]
Governing Law
This privacy policy shall be governed by and construed in accordance with the laws of the People’s Republic of China.