Last Updated: April 9, 2025
Introduction
Welcome to https://twingsupply.net (the “Website”). The Website is owned and operated by Zhejiang Twings Supply Chain Co., Ltd. (“Twings,” “we,” “us,” or “our”), a freight forwarding company headquartered in China.
These Terms and Conditions (“Terms”) govern your access to and use of the Website and all related services offered by Twings. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Website.
Definitions
- “Client” or “Customer” refers to any individual or entity that uses our services or accesses our Website.
- “Services” refers to the freight forwarding, logistics, and supply chain management services provided by Twings.
- “Content” includes text, images, videos, audio, graphics, and all other forms of information or data displayed on the Website.
Use of Website
Permitted Use
You may use our Website for lawful purposes and in accordance with these Terms. You agree to use the Website only to:
- Learn about our services
- Request quotes and information
- Track shipments (where applicable)
- Communicate with our team
- Other legitimate business purposes related to freight forwarding
Prohibited Use
You agree not to use the Website:
- In any way that violates applicable laws or regulations
- To impersonate or attempt to impersonate Twings, a Twings employee, or any other person
- To engage in any conduct that restricts or inhibits anyone’s use of the Website
- To attempt to gain unauthorized access to the Website or computer systems connected to the Website
- To introduce viruses, trojans, worms, or other malicious code to the Website
- To harvest or collect information about other users of the Website
Intellectual Property Rights
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Twings, its licensors, or other providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal or internal business purposes related to utilizing our freight forwarding services.
Service Terms
Service Requests
Any requests for freight forwarding or logistics services made through our Website:
- Are subject to our acceptance and confirmation
- May require additional information and documentation
- Do not constitute a binding agreement until confirmed by Twings in writing
- Are subject to our service-specific terms and conditions
Quotes and Pricing
- All quotes provided through the Website are estimates based on the information provided
- Actual charges may vary based on accurate cargo details, routing changes, regulatory requirements, and other factors
- Quotes are valid only for the period specified and are subject to change without notice
- Additional charges may apply for special handling, customs clearance, insurance, storage, or other supplementary services
Payment Terms
- Payment terms will be specified in your service agreement
- We may require advance payment, deposits, or credit approval for certain services
- We reserve the right to change our payment terms at our discretion
- Unpaid balances may be subject to interest charges and collection fees
Liability Limitations
Our liability for any loss or damage related to the transportation of goods is limited in accordance with:
- Applicable international conventions (such as the Hague-Visby Rules, Warsaw Convention, Montreal Convention)
- National laws governing freight forwarding and transportation
- Our specific service agreements
Unless otherwise specified in writing, our liability shall not exceed:
- For ocean freight: 2 SDRs per kilogram or 666.67 SDRs per package, whichever is higher
- For air freight: 19 SDRs per kilogram
- For other services: The lesser of the value of the goods or USD 500 per shipment
We shall not be liable for:
- Indirect or consequential losses
- Delays caused by factors beyond our reasonable control
- Acts or omissions by third parties not directly controlled by us
- Loss or damage resulting from improper packaging or marking
User Accounts
If you create an account on our Website:
- You are responsible for maintaining the confidentiality of your account information
- You accept responsibility for all activities that occur under your account
- You must notify us immediately of any unauthorized use or security breach
- We reserve the right to terminate accounts at our discretion
Content
User-Generated Content
If you submit content to our Website (such as comments, feedback, or questions):
- You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content
- You represent that you own or have the necessary rights to such content
- You agree not to submit content that is unlawful, defamatory, obscene, or otherwise objectionable
Accuracy of Information
While we strive to provide accurate information on our Website:
- We do not guarantee the accuracy, completeness, or reliability of any content
- We reserve the right to modify or remove content at any time
- Technical specifications, pricing, and availability information are subject to change without notice
Third-Party Links
Our Website may contain links to third-party websites or services. We:
- Do not endorse or assume responsibility for any third-party content, products, or services
- Are not responsible for the availability or accuracy of such websites
- Are not liable for any loss or damage related to your use of third-party websites
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of revised Terms means you accept the changes.
Termination
We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising from these Terms shall be resolved exclusively in the courts of [specify jurisdiction].
Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, acts of war, terrorism, labor disputes, government actions, or telecommunications failures.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any other specific service agreements, constitute the entire agreement between you and Twings regarding your use of the Website and our services.
Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Zhejiang Twings Supply Chain Co., Ltd.
Email: [insert contact email]
Phone: [insert contact phone]
Address: [insert company address]